• Pharmacy/Medical Billing & Collections Specialist - Punta Gorda, FL

    Job ID
  • Overview

    Full-Time Pharmacy/Medical Billing & Collections Specialist

    Punta Gorda, FL


    Guardian Pharmacy of Southwest Florida is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy.


    Job Objective:

    Analyze customer accounts; collect past due balances and answer customer billing questions.



    • Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
    • Relational – ability to build relationships with business unit management and become “trusted advisor”
    • Strategy and Planning – ability to think ahead, plan and manage time efficiently
    • Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
    • Team Oriented – ability to work effectively and collaboratively with all team members



    • Reprocess rejected claims to 3rd party providers by identifying why the claim was rejected and making any necessary corrections (prior authorizations, new ID, etc.)
    • Complete prior authorization request forms
    • Answer incoming calls related to billing issues. Research and resolve customer billing inquiries or forward to Director, Finance and Admin as needed
    • Making outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
    • Resolve past-due accounts by contacting delinquent customer via phone, arranging payment plans, coordinating with outside collection agency
    • Assist in the production of collection letters
    • Assist in the regular invoice billing production process
    • Balance monthly customer payments to bank deposit total
    • Process returned meds and post related credits to customers’ accounts
    • File daily admits and make new folders as needed
    • File all duplicate copies of private billing folders
    • Copy checks for deposits and maintain all record accurately
    • Post customer payments by recording check and credit card transactions
    • Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner
    • Other essential functions and duties may be assigned as needed


    Education: High School Diploma or G.E.D.; Bachelor's Degree (Math, Economics, Statistics, Engineering, Business, Computer Science, or similar) preferred



    • Florida Pharmacy Technician license or Medical Billing Certification preferred
    • 1+ years of related experience (advanced degree may substitute for experience)
    • Advanced computer skills; pharmacy operations system experience preferred/required
    • Ability to work independently and deliver to deadlines
    • Ability to solve problems with minimal direction
    • Great attention to detail and accuracy
    • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
    • Quality minded; motivated to seek out errors and inquire when something appears inaccurate
    • Knowledge of 3rd party insurance carriers, Medicare, and Medicaid billing experience preferred


    Flexible Schedule Required: 

    8 hour shift

    Hours of operation are subject to change based on the needs of the pharmacy


    Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.


    All employees are eligible to enroll in our company matched 401(k) plan


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